Cancellation and No-Refund Policy

1. Free plan

The Free plan is free forever. There is nothing to refund and nothing to cancel. Use it as long as you like.

2. Paid plans — no refunds

For Starter, Pro, and Elite (monthly or yearly), we do not issue refunds once a payment has been completed. This applies to every reason — change of mind, accidental purchase, no longer needing the plan, switching to a different tool — without exception. Please make sure the plan and period are right for you before you check out.

We chose this rule deliberately. It lets us keep prices low, avoid auto-renewals, and refuse the dark patterns that other subscription products use to discourage cancellation. The flip-side, of course, is that you bear the responsibility of choosing carefully — there is no "try and refund" path. The Free plan exists for that.

3. Cancellation

You can cancel a paid plan at any time from your profile (Plan & Billing → Cancel Plan). When you cancel:

• Your plan stays fully active until the date already paid for. You don't lose any feature you paid for, and your credit balance is untouched.
• On that date, your account drops to the Free plan automatically. No further charges, ever.
• No refund is issued for the unused part of the current period — that is the rule above.

You can resume a cancelled plan at any time before it expires by starting a new period from the upgrade page; the new period will extend from your current expiry date so no paid days are lost.

4. Service issues — what we will do

The no-refund rule does not let us off the hook for keeping the Service working. If we materially break what you paid for — extended outages, persistent incorrect content, or a feature that stops working — we will make it right by either:

• Extending your current period by at least the time you lost; or
• Granting credits equivalent to the affected value, usable against any feature.

Email hello@nexigrate.com with the date, the Razorpay payment ID (starts with pay_), and a one-line description of what broke. We acknowledge within 2 working days and resolve eligible cases within 5 working days.

5. Failed or duplicate payments

If your bank or UPI app charged you but your plan did not activate, that is not a refund — it's a failed transaction we want to fix. Email us with the Razorpay payment ID; we will either activate your plan or, if Razorpay confirms the charge could not be captured, arrange the reversal through them. The same applies to accidental duplicate payments for the same plan.

6. Chargebacks

Please email us before raising a chargeback with your bank or card issuer. Chargebacks cost both of us money and time we would rather spend on the product, and almost everything they could fix can be fixed faster by writing to hello@nexigrate.com.

7. Updates to this policy

We may update this policy from time to time. Material changes will be announced on this page at least 7 days before they take effect. The version that applies to a payment is the one that was live at the time of that payment.

8. Contact

Questions about cancellation or a service issue: hello@nexigrate.com.